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Privacy Policy

Last Updated: November 1st, 2025

1. Introduction

Faro Legal Solutions Ltd. ("Faro," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (the "Service") located at https://faroseparations.com.

This Privacy Policy applies to all users of our Service, including visitors, registered users, and others who interact with our Service. By using our Service, you consent to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy is designed to comply with:

  • The Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada
  • Provincial privacy laws applicable in Canada (excluding Quebec, as our Service is designed for residents of Canada excluding Quebec)

2. Information We Collect

We collect several types of information from and about users of our Service:

2.1 Personal Information

"Personal Information" means information that identifies, relates to, describes, or can be reasonably linked to you. We may collect the following types of personal information:

  • Account Information: Name, email address, password (encrypted), and other information you provide when creating an account
  • Profile Information: Information you choose to provide in your profile, such as location, preferences, and other details
  • Contact Information: Email address, phone number, and mailing address when you contact us or use certain features
  • Payment Information: Credit card information and billing details (processed through third-party payment processors, not stored by us)
  • Communication Information: Records and copies of correspondence (including email addresses) when you contact us
  • Legal Information: Information related to your separation or divorce process that you choose to provide through our tools and forms

2.2 Usage Data

We automatically collect certain information when you access and use the Service:

  • Device Information: Device type, operating system, browser type and version
  • Log Data: IP address, access times, pages viewed, links clicked, and other usage statistics
  • Location Data: General location information derived from your IP address
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 8 for more details)

2.3 Information from Third Parties

We may receive information about you from third-party services:

  • Authentication Services: If you log in using third-party authentication providers
  • Analytics Services: Aggregated usage data from analytics providers
  • Payment Processors: Transaction information related to purchases

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Improve Our Service

  • Create and manage your account
  • Provide access to educational content, tools, and resources
  • Process transactions and send related information
  • Respond to your inquiries and requests
  • Customize your experience on the Service
  • Analyze usage patterns to improve our Service

3.2 To Communicate With You

  • Send you service-related communications (account updates, security alerts, etc.)
  • Respond to your questions and provide customer support
  • Send you marketing communications (with your consent, and you can opt-out at any time)
  • Notify you about changes to our Service or policies

3.3 For Legal and Safety Purposes

  • Comply with legal obligations and respond to legal requests
  • Protect the rights, property, or safety of Faro, our users, or others
  • Detect, prevent, or address fraud, security, or technical issues
  • Enforce our Terms of Service and other agreements

3.4 With Your Consent

  • For any other purpose disclosed to you at the time we collect your information
  • With your explicit consent for specific uses not covered above

4. How We Share and Disclose Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processing
  • Data analytics
  • Email delivery services
  • Cloud hosting and infrastructure
  • Customer support services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid requests by public authorities (e.g., court orders, subpoenas)
  • Legal processes or proceedings
  • Government or regulatory investigations

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4.5 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, analytics, or other purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

  • The nature and sensitivity of the information
  • The purposes for which we collected it
  • Legal, regulatory, or business requirements
  • The potential risk of harm from unauthorized use or disclosure

When we no longer need your personal information, we will securely delete or anonymize it, unless we are required to retain it for legal or regulatory purposes.

6. Your Rights and Choices

Under Canadian privacy laws, you have the following rights regarding your personal information:

6.1 Access

  • Request access to the personal information we hold about you
  • Receive a copy of your personal information in a format that is reasonable for you to use

6.2 Correction and Updates

  • Request correction of inaccurate or incomplete information
  • Update your account information through your account settings

6.3 Deletion

  • Request deletion of your personal information, subject to certain exceptions (e.g., legal requirements, ongoing disputes, business record retention requirements)

6.4 Withdraw Consent

  • Withdraw your consent to our collection, use, or disclosure of your personal information
  • Note that withdrawal of consent may limit your ability to use certain features of the Service

6.5 Opt-Out of Marketing

  • Unsubscribe from marketing communications by clicking the unsubscribe link in our emails or contacting us
  • You will still receive service-related communications

To exercise these rights, please contact us using the contact information provided in Section 13. We will respond to your request within a reasonable timeframe and in accordance with applicable Canadian privacy laws.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Service.

7.1 Types of Cookies We Use

  • Essential Cookies: Required for the Service to function properly (e.g., authentication, security)
  • Analytics Cookies: Help us understand how visitors use our Service
  • Functional Cookies: Remember your preferences and settings

7.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block cookies from specific sites
  • Block all cookies
  • Be notified when cookies are set

Note that blocking cookies may affect your ability to use certain features of our Service.

8. Third-Party Services

Our Service may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access.

We use the following types of third-party services:

  • Payment Processors: To process payments securely
  • Analytics Services: To analyze usage patterns (e.g., Google Analytics)
  • Cloud Hosting: To store and process data
  • Communication Services: To send emails and notifications

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected information from a child under 18, we will delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Canada, including countries where data protection laws may differ from Canadian laws. For example, we may use service providers located outside of Canada to store or process your information.

When we transfer your information internationally, we take steps to ensure that your information receives an adequate level of protection, including:

  • Using contractual safeguards to protect your information
  • Ensuring service providers are subject to appropriate privacy obligations
  • Implementing appropriate technical and organizational measures to protect your information

We will only transfer your personal information outside of Canada in accordance with Canadian privacy laws and this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (for registered users)
  • Displaying a notice on our Service

Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Faro Legal Solutions Ltd.

Privacy Officer

Email: privacy@faroseparations.com

Address:
1799 Cedar Crescent
Vancouver BC V6J2R1
Canada

If you have concerns about our data practices that we are unable to resolve, you may file a complaint with the Office of the Privacy Commissioner of Canada or your applicable provincial privacy commissioner.